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Using Our Website - Need Help?

Need a guide to using our site? Check here to see if we have answered your questions!

Contact us

The most convenient way to contact us is by filling in the online contact form. The form is designed to help you specify the problem or the query and then direct it to the most suitable member of staff. 
Alternatively we are always happy to hear from you and help with any questions or problems. We endeavour to answer all emails sent to this address within 24 business hours.
We are also very happy to receive your feedback and suggestions. All emails are personally read and replied to by our Customer Service staff. Please send your emails to enquiries@yps-publishing.co.uk.

Lost password

If you have lost your password, go to the login screen and below the login boxes you'll see a link to Forgotten Password. Click on this link and follow the online instructions, once you've entered the information required you'll be sent an e-mail containing your password.

If you no longer have access to your e-mail address, you will have to set up a new account entirely.

Payment options

Payments are made using Paypal, if you do not have a Paypal Account you can pay as a guest: Using your Credit Card

Currencies that are available for your purchase

All books are listed in Sterling, however, our payments provider will use the current exchange rate to convert your chosen currency into Sterling - plus any handling fee your card provider may apply - if in doubt please check with your card issuer.

Order cancellation and returns

We will refund or exchange unwanted items that are returned to us within 30 days, provided they are in perfect condition.
Please contact us using the online contact form to obtain a returns authorisation.
We would recommend that you use a recorded delivery service for returning costly items, as we cannot be responsible for non-delivery of returned items.
Please note that it is the customer's responsibility to ensure safe return of the item and unless the item is faulty or incorrect then this is at the customer's own expense.

How can I return an incorrect, faulty or damaged item?

Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form giving us details of your order.

Delivery options

The first place to check is  your Account details page  on the site this enables you to see the status of your order. You are able to view all of your orders online by logging into your customer account and choosing order history. However you do need to have an account with us to do this, you can register here.
Our delivery times are based on the number of working days (Monday - Friday) you should expect to receive your delivery by. Delivery times may vary for each item even if they are ordered at the same time.
You should always check the availability as shown on the Product Details page. You will receive more information about the estimated delivery time in the automatic order confirmation email sent after your order has been placed.
If your order is overdue and your order tracking account does not state that the order has been dispatched, please contact our Customer Services Department by using the online contact form.
If it does show as dispatched and hasn't arrived in the expected time, please check with your local delivery office before contacting us with the details.
We use Royal Mail as the carrier for orders and they suggest that the following timelines are an appropriate guide to how long you should expect for your books to reach you:

We use Royal Mail first class for our despatches in the UK and Royal Mail Priority Airmail for International shipments.

Website security

At YPD-Books you can shop safe in the knowledge that your name, address, credit card details, and other information are all 100% safe. We want our customers to shop with confidence, and we offer the assurance that no credit card or debit card fraud has ever resulted from making an online purchase with YPD-Books.
We have taken all possible steps to secure your credit card details by using high grade Secure Socket Layer (SSL) for all transactions involving information passed between your computer and our server. SSL encrypts the data so that no-one will be able to access the data in its original format. When you are on a secure part of our website, you will see the " padlock" icon in your browser, which confirms that any information you send will be in a secure format.
Please note that in the event of unauthorised use of your card you should notify your card provider in accordance with their own procedures.
If you need any additional information about our Security and Privacy policies, please contact our Customer Service team on enquiries@yps-publishing.co.uk and one of our trained Customer Service staff will be happy to advise you.



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